Frequently asked questions
Everything included.
Nothing hidden.
Detailed answers about software, websites, managed SEO, add-ons, audits, access and billing.
Choosing how to work with UpSearch
What are the three main UpSearch services?+
UpSearch has three clear paths: self-serve SEO software, professional web design and website management, and fully managed SEO. Independent website, SEO, advertising and analytics audits are also available.
Which option should I choose?+
Choose the software if you want to manage SEO yourself with evidence-led guidance. Choose web design if the website itself needs rebuilding. Choose managed SEO if you want UpSearch to plan and implement ongoing search growth. Choose an audit if you need an independent diagnosis before committing to delivery.
Are service prices public or custom?+
Both. We publish honest starting prices and detailed base scopes. Website complexity, integrations, market competition and site size can change the final price. You receive and approve a written scope before work begins.
Who uses the UpSearch login?+
Only SEO software customers need an UpSearch account. Web design, website management, managed SEO and audit clients work with us directly by email.
SEO software plans and limits
What does the free software plan include?+
Free includes 1 connected site, 5 one-time starter credits, limited chat and three free toolkits. No payment card is required.
What does Solo include for €29.99 per month?+
Solo includes 2 connected sites, 100 monthly credits, the full SEO Check Engine, evidence-backed AI Analyst, Marketing Hub, 50+ premade reports, Backlink Manager, technical SEO tools, Content Studio, publishing integrations and the monthly SEO Intelligence email.
What does Growth include for €69.99 per month?+
Growth includes everything in Solo, 5 connected sites, 200 monthly credits, up to 5 weekly published articles, weekly evidence-led content generation, backlink profile and authority reports, monthly SEO monitoring and direct publishing integrations.
What does Business include for €99.99 per month?+
Business includes everything in Growth, 10 connected sites, 300 monthly credits, up to 10 weekly published articles, weekly SEO Operations email, wider backlink reporting, verified ranking and traffic-drop alerts, and priority support.
Is annual software billing available?+
Yes. Solo is €299.99 per year, Growth is €699.99 per year and Business is €999.99 per year—approximately two months less than paying monthly for a full year.
What costs credits?+
Scans and included checks are free. Explicit AI actions normally use 1 credit; a Content Studio article uses 5. The interface shows the cost before a credit-consuming action.
Can I buy extra credits?+
Paid software customers can buy 100 credits for €10 or 200 credits for €20. Add-on credits do not expire. Subscription credits refresh with the billing cycle and do not roll over.
Do I need Search Console and GA4?+
No, but connecting them produces stronger evidence. Without them, UpSearch can still use crawl and available SERP evidence. The system identifies unavailable data instead of inventing it.
Web design packages
What is included in the Launch website from €1,500?+
Launch includes up to 4 core pages, responsive mobile and desktop design, core service messaging and calls to action, contact flow, reviews or testimonials, domain and SSL launch setup, Search Console and analytics setup, essential on-page SEO and two structured revision rounds.
What is included in the Grow website from €3,000?+
Grow includes everything in Launch, up to 8 core pages, individual service pages, local SEO and Google Business Profile foundations, a stronger lead-generation structure, and lead or enquiry tracking.
What is included in the Expand website from €6,000?+
Expand includes everything in Grow, up to 15 core pages, service and location architecture, content and URL migration planning, strategic internal linking, and advanced conversion-focused layouts.
Why do the packages mention page counts?+
Page count is a useful way to define and compare base scope, but it is not the only pricing factor. Custom functionality, ecommerce, integrations, content readiness, migration risk and design complexity affect the final proposal.
Are copywriting and content included?+
Core service messaging and copy support are included within the agreed package. Large-scale research, specialist copywriting, photography, translation or unusually long content libraries may be quoted separately.
What is not included in a website build?+
Advertising spend, premium software, stock imagery, paid plugins, specialist integrations and other third-party fees are excluded unless the written proposal states otherwise.
How do payments and revisions work?+
The proposal confirms the payment schedule, milestones, timing and deliverables. Each standard package includes two structured revision rounds. New scope or further rounds are quoted separately.
Website care and management
What does Website Care include for €149 per month?+
Website Care includes managed hosting and SSL, backups, security and uptime monitoring, technical maintenance, up to 30 minutes of content edits each month, and email support with a two-business-day response target.
What does Growth Care include for €349 per month?+
Growth Care includes everything in Website Care, up to 3 hours of website improvements each month, analytics and lead-tracking checks, a quarterly conversion review, and priority email support with a one-business-day response target.
Does unused website support time roll over?+
No. Included edit or improvement time is reserved capacity for that month and does not roll over. Larger redesigns, new sections and custom development are scoped separately.
Can you manage a website you did not build?+
Sometimes. We first review the platform, hosting, code quality and security. Work starts only after the site is approved and any necessary stabilisation is scoped.
Do website clients get a dashboard login?+
No. Website clients communicate and send requests by email. The single UpSearch login is reserved for SEO software users.
Managed SEO plans and add-ons
What does SEO Core include from €1,500 per month?+
SEO Core covers one website and primary market: initial audit and measurement plan, technical and on-page implementation, one new or substantially improved page each month, Google Business support where relevant, internal linking, metadata, structured data, AI-search citation readiness, reporting and a monthly call.
What does SEO Growth include from €2,500 per month?+
SEO Growth includes everything in Core, up to three service or location growth clusters, three new or substantially improved content assets each month, a monthly landing-page or conversion sprint, deeper competitor and authority work, and fortnightly reviews.
Is there a minimum managed SEO term?+
Yes. Core and Growth start with a three-month initial engagement, then continue monthly. The final proposal states the cancellation notice and any project-specific terms.
Do you guarantee Google rankings or AI citations?+
No. No provider controls Google, ChatGPT or other third-party systems. UpSearch reports measurable work and evidence—visibility, clicks, leads, technical health and content progress—without guaranteeing a position or citation.
Are Google Ads and Meta Ads included?+
They are optional add-ons. Management with an active managed SEO plan starts at €500 per channel per month. Standalone management starts at €750 per channel per month. Initial channel setup starts at €350. Advertising spend is paid separately.
What other managed SEO add-ons are available?+
Email campaign management starts at €350 per month; a conversion landing page starts at €750; an additional service or content page starts at €300; and scoped Shopify or conversion work is €85 per hour.
What is excluded from add-on prices?+
Media spend, email-platform fees, premium software, paid themes or plugins, creative production, stock assets and other third-party fees are not included unless stated in the proposal.
Audits
What is included in the €495 Website & Conversion Audit?+
It reviews messaging, usability, mobile experience, trust and enquiry flow. You receive prioritised findings, annotated page recommendations and a 90-minute findings call.
What is included in the SEO & AI Visibility Audit from €950?+
It covers technical crawl and indexation, content and search demand, competitors, structured data and AI-answer visibility. Where access exists, Search Console and GA4 evidence are reviewed. You receive a 90-day roadmap and findings call.
How much is a Paid Ads Audit?+
One Google Ads or Meta Ads platform is €595. A combined Google and Meta audit is €995. Both cover account structure, tracking, targeting, creative, waste and landing-page performance, with a prioritised plan and findings call.
What is the €495 Analytics & Tracking Audit?+
It reviews GA4, Search Console, ad pixels, consent and lead measurement. You receive a tracking map, gap analysis, prioritised repair plan and a 60-minute findings call.
What is included in the Full Growth Audit from €1,500?+
It examines the website, SEO, AI visibility, analytics and paid media as one growth system. You receive cross-channel priorities, a 90-day roadmap and an executive findings workshop.
Must I hire UpSearch to implement an audit?+
No. The audit is an independent deliverable. You can implement the roadmap internally, use another provider or request a separate UpSearch proposal.
Contact, access and billing
How do I start a service project?+
Use the contact form and select the relevant service. Include your website, objective, ideal timing and approximate budget. UpSearch replies by email and confirms fit, scope and next steps.
Can I buy a website or managed SEO directly through the software checkout?+
No. High-value services require a confirmed scope. After the proposal is accepted, UpSearch sends the appropriate payment or subscription link.
How do I manage a software subscription?+
Sign in to the UpSearch dashboard and open Billing in Settings. You can upgrade, manage payment details or cancel there.
Do software and service clients use different login pages?+
No. There is one login page, and it is only for SEO software customers. Service clients work with UpSearch by email.
